Effective 2026-11-10
These terms are an agreement between you and OneVA LLC ("we", "us") for use of OneVA Billing ("the Service"), including the mobile app, the website at https://billing.oneva.ai, and the messages and web pages the Service sends on your behalf. By creating an account or using the Service, you agree to these terms and to our Privacy Policy.
OneVA Billing helps cleaning and lawn care businesses schedule visits, send estimates and invoices, collect payments, and message their clients. An optional AI assistant can answer questions about your account and draft actions for you to confirm.
You must be at least 18 and using the Service for a business. You sign in with your mobile phone number and a one-time code. You are responsible for keeping your phone secure and for everything done under your account, including by helpers you invite. Tell us right away if you believe your account has been used without permission.
The Service costs $19 per month, which covers the account owner and up to 2 helpers. The AI assistant add-on costs $10 per month. New accounts get a 14-day free trial with no card required; the assistant is included in the trial. After the trial, you will be asked to add a payment method to continue. Subscriptions are billed monthly in advance through Stripe and renew until you cancel. You can cancel at any time and will keep access through the end of the paid period. Fees are not refunded for partial months. We may change prices with at least 30 days' notice in the app or by text.
If you enable online payments, your clients pay you through Stripe. Payments are made directly to your Stripe account under Stripe's terms, including the Stripe Connected Account Agreement. We never hold your funds. A platform fee of 0.50% of each in-app payment is charged in addition to Stripe's processing fees. Payouts, disputes, and refunds are handled by Stripe and are between you, your client, and Stripe. You are responsible for complying with Stripe's requirements, including identity verification.
The Service can send text messages to your clients on your behalf, such as invoices and "on my way" notices. You agree that:
Every message the Service sends ends with an opt-out instruction. Message and data rates may apply to your clients.
You own the data you enter into the Service. You give us permission to store, process, and transmit it to provide the Service. You are responsible for the accuracy of your invoices, for setting the correct sales tax rate for your business, and for your own tax, licensing, and accounting obligations. The Service does not calculate or advise on taxes. You are responsible for obtaining any permission you need from your clients to enter their information into the Service.
The AI assistant can make mistakes. It reads only your account's data. Anything that sends a message to a client, moves money, or deletes data is only drafted by the assistant and happens only after you confirm it in the app. Review what it drafts before confirming. We are not responsible for actions you confirm.
You will not use the Service to break the law, to send unsolicited messages, to harass anyone, to interfere with the Service or its security, to access another account's data, or to resell the Service. We may suspend or close accounts that violate these terms or that create risk for us, our providers, or other users.
You can close your account at any time by contacting us. We can suspend or close your account for a violation of these terms, for non-payment, or if we discontinue the Service, in which case we will give reasonable notice where possible. You can export your invoices and client data before closing. After closure, we handle your data as described in the Privacy Policy.
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, that messages will be delivered, or that payments will be collected.
To the fullest extent permitted by law, OneVA LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.
You will defend and indemnify OneVA LLC against claims arising from your use of the Service, your messages to clients, your invoices and payments, or your violation of these terms or the law.
We may update these terms. We will post the new version at https://billing.oneva.ai/terms and update the effective date, and will notify you in the app or by text of significant changes. Continuing to use the Service after a change means you accept the new terms.
These terms are governed by the laws of the State of Minnesota and applicable United States federal law, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Minnesota. If any part of these terms is found unenforceable, the rest remains in effect. These terms, together with the Privacy Policy, are the entire agreement between you and us about the Service.
OneVA LLC
support@billing.oneva.ai