Privacy Policy

Effective 2026-11-10

OneVA Billing ("the Service") is operated by OneVA LLC ("we", "us"). This policy explains what information we collect, how we use it, and the choices you have. It applies to the OneVA Billing mobile app, the website at https://billing.oneva.ai, and the text messages and web pages the Service sends on behalf of the businesses that use it.

Who this policy covers

Business users are the cleaning and lawn care businesses that subscribe to OneVA Billing, including their owners and helpers. Clients are the customers of those businesses, whose details a business user enters into the Service to schedule work and send invoices.

Information we collect

• Account information from business users: mobile phone number, name, business name, business address, time zone, and sales tax rate.
• Client information entered by business users: client name, mobile phone number, service address, notes, and whether the client agreed to receive text messages.
• Work and billing records: scheduled visits, completed visits, estimates, invoices, line items, and payment status.
• Payment information: payments are processed by Stripe. We receive the payment amount, status, and a Stripe reference. We never see or store full card or bank account numbers.
• Messages: the content, recipient, and delivery status of text messages sent through the Service, and any STOP, HELP, or reply messages received.
• Technical information: device type, app version, IP address, and logs needed to run and secure the Service.

We do not collect precise device location. Service addresses may be converted to map coordinates to order the day's route.

How we use information

• To provide the Service: scheduling, invoicing, payments, and messaging.
• To send one-time sign-in codes to business users by text.
• To send text messages to clients on behalf of a business user, such as an invoice with a payment link or an "on my way" notice.
• To provide the optional AI assistant, which reads the account's own data to answer questions and draft actions for the business user to confirm.
• To bill subscriptions, prevent fraud, provide support, and meet legal obligations.

We do not sell personal information. We do not use client information for advertising.

Text messaging

Business users receive a text with a one-time code when they sign in, and when they are invited to join a team. Clients receive texts only after the business user has recorded that the client agreed to receive them. The Service will not send a text to a client without that consent.

Mobile phone numbers and text-messaging opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

Message frequency varies by how often the business schedules and bills work. Message and data rates may apply. Reply STOP to any message to stop receiving texts from that number, or HELP for help. Every message the Service sends ends with "Reply STOP to opt out." When a number opts out, the Service records it and blocks further messages to that number.

Who we share information with

We share information only with service providers that help us run the Service, and only as needed for that purpose:

• Stripe for payments and subscription billing.
• Twilio for sending and receiving text messages.
• Railway for hosting and database storage.
• Anthropic for the optional AI assistant. Account data is sent to Anthropic only when a business user asks the assistant a question.
• The United States Census Bureau geocoder, which receives service addresses to look up map coordinates.

We also share information when required by law, to protect the rights and safety of users and the public, or as part of a merger or sale of the business, in which case this policy continues to apply.

Business users can see and export their own data, including client information. Clients who have questions about information a business holds about them should contact that business, or contact us and we will help.

Data retention

We keep account data for as long as the account is active. Invoices and payment records are kept for seven years to meet tax and accounting requirements. Text message logs are kept for as long as needed to honor opt-outs and resolve disputes. When an account is closed, we delete or anonymize the remaining personal information within 90 days, except where we must keep it by law.

Security

Data is encrypted in transit and at rest. Access is limited to the account that owns the data. Sign-in uses a one-time code sent by text rather than a password. No system is completely secure, so please contact us right away if you believe your account has been accessed without permission.

Your choices

• Business users can update or delete account and client information in the app at any time, and can close their account by contacting us.
• Anyone can stop receiving texts by replying STOP.
• If you are a resident of a state that gives you rights to access, correct, or delete personal information, you can exercise them by emailing us. We will verify your request and respond within the time the law allows.

Children

The Service is for businesses and is not directed at children under 18. We do not knowingly collect information from children.

Changes to this policy

We may update this policy. We will post the new version at https://billing.oneva.ai/privacy and update the effective date. If a change is significant, we will notify business users in the app or by text.

Contact us

OneVA LLC
support@billing.oneva.ai